Shipping, Support & Payment Policy
Office Hours
Monday to Saturday
10:00 AM – 1:00 PM
2:00 PM – 6:00 PM
I. Customer Support
We will assist you with your queries during our working hours. If we receive any calls during non-working hours, we will respond the next day, or you may call us again during our working hours.
II. Messaging
Kindly do not message us on the WhatsApp number we use to send order confirmations and tracking numbers. That number is exclusively for marketing purposes and is not monitored.
Please contact us through:
Instagram: @hazels.willow_agro
Email: hazels.willow2024@gmail.com
III. Dispatch Times
All orders will be dispatched within 12 hours to 3 working days after order placement, subject to successful payment by the customer.
IV. Delivery Timeline
From dispatch, delivery timelines depend on your location:
Tamil Nadu: 1–3 days
South India: 2–5 days
North India: 5–10 days
V. Order Updates
We will keep you informed about your order confirmation and tracking number via email and WhatsApp.
VI. Tracking Details
Shipment tracking details will be sent to your email and WhatsApp and are typically updated within 3 hours of dispatch.
VII. Stock Issues
If any size or color is out of stock after order confirmation, we will inform you within 1–5 working days and suggest a similar product before dispatching your order.
VIII. Courier Partners
We typically ship via:
DTDC
ST Couriers
Blue Dart
Shipping is a third-party service. Delays may occur during public holidays, natural calamities, or strikes.
IX. Delays
In case of delivery delays, we will assist in tracking your package; however, management is not liable for third-party courier delays.
X. Address Errors
If an incorrect contact number or address is provided, the shipment may be returned to us (RTO).
We will cover the return shipping charge. However, customers must pay for reshipping.
Please ensure all delivery information is correct while placing your order.
XI. Lost Parcels
If a parcel is lost or not delivered by the courier partner, we will send a replacement parcel after investigation.
Refunds are not applicable in such cases.
International Shipping Policy
Orders will be dispatched within 1–4 working days.
We will check with international partners such as DHL or DTDC International and provide shipping rates and options.
If international shipping rates are not convenient, customers may provide an Indian address for domestic shipping.
XII. Payment Policy
Our payment policy outlines the terms and conditions under which payments are made for products and services.
Accepted Payment Methods
Online Payments
Credit Cards
Debit Cards
Bank Transfers
UPI Transfers (Google Pay, Paytm, etc.)
All payments must be made in Indian Rupees (INR).
Cash on Delivery (COD)
Customers have the option to pay cash on delivery for orders below 25 kg of the selected product.
For bulk purchases, full payment must be completed at the time of placing the order.